nesthaven Terms of Service

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Welcome to nesthaven. The following Terms of Service ("Terms") set out the rules that apply when you visit or use the nesthaven website, mobile platform, product offerings, and customer support services. By browsing our platform or completing a purchase, you confirm your acceptance of these Terms.

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1. Acceptance of Terms

When you access or use any service offered by nesthaven, you confirm that you have reviewed these Terms, that you understand them, and that you consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you may not access or use our website or services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be at least 18 years of age or have reached the legal age of majority where you reside.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, and non-commercial purposes. You must not:
  • Carry out fraudulent transactions or submit false orders;
  • Deploy automated bots, scrapers, or similar tools to harvest product data or pricing without authorization;
  • Attempt to breach site security, data infrastructure, or other users' accounts;
  • Resell nesthaven products for commercial gain without our express written permission.
• Account Security: You are responsible for safeguarding your account credentials and for every activity that occurs under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and pricing. Even so, typographical errors or stock discrepancies may occasionally arise.
• Price & Order Corrections: Should an obvious pricing or typographical error occur, nesthaven may correct the mistake and modify or cancel any affected orders before dispatch, issuing a full refund for any amount charged.
• Perishable Goods: Fresh or perishable items may naturally show minor variations in weight, appearance, or ripeness. Allergen information is provided for reference only; customers with severe allergies should carefully review product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order placed on our website is subject to availability and order verification. We may limit order quantities or cancel orders suspected of fraudulent activity or terms violation.
• Payment Processing: All payments are encrypted using SSL/TLS encryption and processed through PCI-DSS compliant payment gateways. Full payment is required prior to order dispatch.
• Order Modifications & Cancellations: Requests to cancel or update an order must be submitted within 1 hour of order placement by contacting support@nesthaven.club. Once an order has entered dispatch processing, it cannot be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are governed by our official operational policies, which are incorporated into these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

All original content on nesthaven's platform — including text, graphical designs, logos, software, product branding, and trade names — is the exclusive property of nesthaven and protected by international copyright, trademark, and intellectual property laws. Unauthorized reproduction or distribution is strictly prohibited.

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7. Limitation of Liability

To the fullest extent permitted by applicable law, nesthaven shall not be answerable for indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. The maximum aggregate liability we bear for any claim connected to a transaction shall not exceed the total amount you paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without giving effect to any conflict of law principles. Any dispute or claim arising out of or relating to these Terms or your purchase shall first be submitted to nesthaven's support team for informal resolution.

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9. Changes to These Terms

nesthaven may revise or update these Terms at any time. When changes are material, we will announce them by publishing the revised terms on our website. Your continued use of our website or services after any update signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: nesthaven
• Customer Support Email: support@nesthaven.club
• Customer Support Phone: 12096205010
• Physical Business Address: 3325 Orchestra Pl, Modesto, CA 95355, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST